Customer Service Training

Customer Service Training

Local San Francisco Bay and online:

1. Customer Service Training - The Official Customer Focus Site

   www.thecustomerfocus.com/

   The Customer Focus is a customer service training program. Our approved trainers present customer service workshops and seminars for our clients.

2. Customer Service Training - Professional Edge

   www.proedgeskills.com/customer_service_training.htm

   Customer Service Training and Leadership Management Training. Customer ...Review some of our customer service training programs below... Request ...

3. Customer Service Training - Service Quality Institute

   www.customer-service.com/

   For over 3 decades, Service Quality Institute has developed Customer Service Training materials and programs including Customer Service Books, Customer ...

4. Customer Service Training

   www.extraordinarycustomerservice.com/

   Customer service training, certification and tips online with videos, audio seminars, articles, discussion forum and downloads. Improving business through better ...

5. Customer Service Training Seminars in San Francisco, California

   www.trainup.com › Business Skills Training

   TrainUp.com offers access to more than 43 instructor-led Customer Service trainingcourses and Customer Service training seminars from some of the nation's ...

6. Customer Service Training in California: Los Angeles, San ...

   www.customerservicetrainingcenter.com/customer_service_training_...

   Customer service training seminars in California. The Customer Service TrainingCenter offers a variety of Skill Development Seminars that will increase your ...

7. Customer Service Training - Greenpeg.com

   www.greenpeg.com/index.php/training

   Customer Service Training - Greenpeg.com. How can you benefit from working with Green Peg? Instructional Design services; "Ready-to-Go" workshops and ...

8. San Francisco Customer Service Training

   www.webucator.com › Business Skills

   Webucator offers customized onsite Customer Service training in San ...

   Mon, Mar 19	Customer Service Training - 2 days
   Mon, Mar 19	Customer Service over the Telephone - 1 day

9. Customer Service Excellence - Training-Classes.com

   www.training-classes.com/.../387_customer_service_excellence.php

   Customer Service Excellence from 4 Hour Training in San Francisco Bay Area CA csrTraining, Certification, Self-Help and Career Training.

Senior Resources

Senior Resources

http://www.seniorssuperstores.com/cart/featured.php

CUSTOMER SERVICE MEDIA RELEASES

CUSTOMER SERVICE MEDIA RELEASES

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SYNDICATED MONTHLY FEATURE ARTICLES

USE their customer service articles to improve employee morale and teach Customer Service.

2011

Who Controls Your Destiny?

A Winning Strategy

Reduce Costs and Improve Morale

Technology and the Human Touch

Customer Service Myths

Where are the Role Models?

Keep Those Complaints Coming

If you reprint these articles in any form please use Mr. Tschohl's byline. Thank You.

Interviews available with John Tschohl, President of Service Quality Institute. Call or leave an e-mail message giving times and dates that you are available, with phone number.

Customer Service

A Strategic Plan for Company/Corporate Change (click on a program below for more information):

1. Empowerment: A Way of Life - is a program that is easy to implement and benefits everyone. The tips and techniques can be used every day, at work, at home, and in the community. Everyone– new and experienced personnel–should participate in order to explore in constructive group discussion how each person can use empowerment to the company’s long-term advantage.
2. LET (Leading Empowered Teams) - Two-day seminar designed to get management emotionally committed to exceptional service and trained to reinforce empowered action and improve performance. Focus is on empowerment, team building, coaching, feedback and strategic positioning. It sets the foundation for a culture and Customer Service.
3. Feelings - An effective video based customer service program and learning system with user friendly facilitator guide, DVD's and participant material. Implemented in three sessions of two to four hours each. Designed to change attitudes and behaviors. It teaches the skills of customer service and builds people from within by improving their self worth and self esteem.
4. BAD Campaign (Buck-A-Day) - A 30-day total involvement idea campaign designed to eliminate waste and reduce costs. The campaigns are uncomplicated, involve the line staff, easy to implement and arouse interest because they use recognition and are designed to be fun.
5. Speed - Do it Fast. Do it Now. Do it Right. Dramatically shrink the time it takes your staff and organization to get things done. Speed consists of a 2 session program that is 3-4 hours, facilitator guide, 2 DVD's, videos or CD's and a participant kit.
6. Remember Me - Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
7. Loyal For Life - A three-four hour service recovery and empowerment program designed to teach employees how to bring a customer from hell to heaven in 60 seconds.
8. Service First Video Library - Twelve videos (DVD's) that teach the skills needed to demonstrate quality customer service and help you create a service culture. The programs are designed to improve moral, interpersonal communication and reduce complaints.
9. Good Idea Campaign - A 30-day campaign that puts focus on quality and customer satisfaction. An exciting event that promotes widespread employee participation-built on the premise that people closest to problems frequently have worthwhile ideas. Offers a refreshing change of pace from the normal work routine.
10. Exceptional Service - A four-hour customer service program designed to get employees to provide exceptional service. Personnel will learn how to identify customer service opportunities - inside and outside the organization - as well as how to capitalize on each opportunity to maximize profit.

Develop a Culture to Achieve Customer Satisfaction

Having a good customer service culture and customer satisfaction requires the commitment of management, supervisors and front-line employees to create and maintain a strong business philosophy. Mastering these aspects means becoming more competitive in the marketplace today. Use our customer service programs to create a customer service culture.

First Citizens Bank - the largest and most successful bank in Trinidad and Tobago.
Click here for a section on SQI in the annual report. This bank is owned by the government and is the most customer driven organization in Trinidad and Tobago.

View a media release by John Tschohl about the six steps to developing a service culture (click here).

Learn more about Customer Service Training and Development Programs (click here).

 

http://customer-service.com/service_culture_plan.php

Customer Service Company

Customer Service Company